Privacy Policy

Effective date: May 29, 2026
Last updated: May 29, 2026

This Privacy Policy explains how Applewood Exterior Cleaning ("Applewood," "we," "us," or "our") collects, uses, and protects information about you when you visit applewoodexterior.com, request a quote, or use our exterior cleaning services.

If you have questions about this policy, contact us at (860) 553-9326 or applewoodexterior@gmail.com.

1. Information we collect

We collect the following kinds of information from you:

Information you give us directly. When you request a quote, book a service, or contact us, we collect your name, phone number, email address, physical address of the property to be cleaned, the service you are requesting, and any photos or details you send about your property.

Information collected automatically. When you visit our website, we automatically collect basic technical information like your IP address, browser type, device type, pages viewed, referral source, and the date and time of your visit. We collect this through standard web analytics tools.

Cookies and similar technologies. Our website uses cookies to remember your preferences, measure site performance, and improve your experience. You can disable cookies in your browser settings, though some features of the site may not work as well.

2. How we use your information

We use the information we collect to:

  • Provide quotes for the services you request
  • Schedule, confirm, and complete the services you book
  • Send appointment reminders and service-related text messages, emails, and phone calls
  • Process payments
  • Respond to your questions
  • Send you occasional promotional offers (only if you opt in separately)
  • Improve our website and services
  • Comply with legal obligations

We do not use your information for any purpose other than what is described here.

3. SMS and text messaging

By providing your phone number to Applewood Exterior Cleaning through our website forms, by texting us, or by speaking with us, you consent to receive text messages from us related to your service. These messages may include:

  • Quote confirmations
  • Appointment confirmations and reminders
  • Service updates (such as "we're on the way" or "job complete")
  • Replies to questions you have texted us
  • Occasional promotional offers (only if you separately opt in)

Message frequency: Message frequency varies based on your interactions with us. Most customers receive fewer than 10 messages per service.

Message and data rates: Message and data rates may apply, depending on your wireless plan.

To opt out: Reply STOP to any text message at any time. You will receive a confirmation that you have been unsubscribed and will not receive further messages.

For help: Reply HELP to any text message, or contact us at (860) 553-9326 or applewoodexterior@gmail.com.

No third-party sharing of SMS data. Applewood Exterior Cleaning does not share, sell, transfer, or otherwise disclose your mobile phone number, SMS opt-in information, or consent data to any third parties or affiliates for marketing or promotional purposes. SMS information is used solely for the purpose of communicating with you about Applewood Exterior Cleaning services.

This no-sharing commitment applies whether we use a phone carrier, messaging platform, or marketing software to send messages.

4. Service providers we use

We use a small set of third-party tools to run our business. These providers may have access to your information only to the extent necessary to perform their services for us, and they are contractually obligated to protect your information:

  • Website hosting and forms — Webflow (webflow.com)
  • Analytics — Google Analytics (google.com/analytics)
  • Customer relationship management and text messaging — LeadHike (powered by HighLevel)
  • Payment processing — Stripe and similar payment processors
  • Email — Google Workspace (gmail.com)

These providers may collect technical information (like IP address) under their own privacy policies. We do not give these providers permission to use your information for their own marketing.

5. When we share information

We do not sell your personal information.

We share information only in the following limited circumstances:

  • With your consent — If you ask us to share information with someone (for example, sending a quote to a family member or property manager), we will.
  • With service providers — As described in Section 4, the providers we use to operate the business have access to your information only to the extent needed to do their jobs.
  • For legal reasons — If we are required to share information by law, court order, or to protect the safety of our customers or the public, we will do so.
  • In a business transfer — If Applewood is sold or merged with another business, your information may transfer as part of that business. We would notify you in advance.

6. Data retention

We keep your information only as long as needed to provide services to you and to comply with our legal and tax obligations. Service records and invoices are typically retained for seven years for tax and accounting purposes. Marketing contact information is retained until you opt out.

7. Your rights

Depending on where you live, you may have the following rights:

  • The right to know what personal information we have collected about you
  • The right to request that we delete your personal information
  • The right to opt out of marketing communications at any time
  • The right to correct inaccurate information

To exercise any of these rights, contact us at (860) 553-9326 or applewoodexterior@gmail.com. We will respond within 30 days.

8. Children's privacy

Our services and website are not directed at children under 13, and we do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

9. Security

We protect your information with reasonable administrative, technical, and physical safeguards. However, no method of transmitting or storing information over the internet is 100% secure. We cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated to existing customers by email or text. Your continued use of our services after a change constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact:

Applewood Exterior Cleaning
21 Weatherbee Rd, Pomfret Center, CT 06259
Phone: (860) 553-9326
Email: applewoodexterior@gmail.com